Returns/Refunds
Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the xoxo-life-style Guarantee Period as stated in the Terms of Service.
xoxo-life-style Guarantee is a service provided by xoxo-life-style, on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during or after using xoxo-life-style Guarantee.
Application for the Return of an Item
Buyer may only apply for the refund and/or return of the Item in the following circumstances:
• The Item has not been received by Buyer;
• The Item was defective and/or damaged on delivery;
• Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
• The Item delivered to Buyer is materially different from the description provided by xoxo-life-style in the listing of the Item; or
• By way of private agreement with Seller and Seller must send his/her confirmation to xoxo-life-style confirming such agreement.
No Change of Mind
Unless stated in this Refunds and Return Policy, Buyer may not apply for the return of the Item and/or refund due to a change of mind.
Refunds
Buyer will only be refunded after xoxo-life-style has received the confirmation from Seller that Seller has received the returned Item.